No order confirmation

[AndrewJP1]

Took out a new handset contract IP 16 pro, it's showed me my order in the app and said it's coming soon. Logged back in a little later then order not viewable and said to call them to get an update on my order, anyone know what's this is all about?

[63johnw]

Hi @AndrewJP1  so what did they say when you called them ?