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Discussion topic: No mobile service

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Avatar for Jan+Francis
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This message was authored by: Jan+Francis

Message posted on ‎25 Jan 2025 12:55 PM

No mobile service

Good afternoon 

we have been unable to make or receive calls for 2 weeks on 2 different handsets and numbers

Sky are horrendous at telling what the issue is.

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Avatar for 63johnw
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Superuser
This message was authored by: 63johnw

Message posted on ‎25 Jan 2025 12:56 PM

Re: No mobile service

Posted by a Superuser, not a Sky employee. Find out more

Hi @Jan+Francis  any issue showing here ?

 

https://www.sky.com/help/articles/service-status-sky-mobile

 

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I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎25 Jan 2025 01:28 PM

Re: No mobile service

Posted by a Superuser, not a Sky employee. Find out more
Sky are horrendous at telling what the issue is.

@Jan+Francis 

Be aware that Sky do not own or maintain any mobile phone masts so if there is a local mast issue you and others in the area will be waiting for a third party repair. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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