No mobile data

[Meefster]

Hi,

Just spent my first lunchtime as a Sky Mobile subscriber and found that i effectively had no data available for the entire duration.  Have not previously had similar issues with O2 or giffgaff (both of which also use the O2 network) so i am wondering if Sky customers have a lower priority than the host and other MVNO networks?  Considering cancelling and changing to another provider as i'm in my cooling off period.

Thanks in advance for any info.

[caesarome]

Does calls and texts work, if so try getting the APN settings sent to your device:

Go to sky.com/networksettings (My Account > Mobile > Settings) and sign in with your Sky iD.
Select the mobile number or SIM name you're having trouble with.
Scroll to 'Resend network settings' and select Request settings.
Save the settings when your receive them and reboot your phone.

[Meefster]

Sorry, poor description.  I have some mobile data but it's unbelievably slow and any app i try to use just times out.  I managed to get about 4MB total over the entire hour in extremely sporadic bursts.

[Meefster]

Same problem again today - get to ~12:30pm and there is no bandwidth available.

[Meefster]

Still have the same issue from ~12:30pm to 2pm daily.  Can't even connect to a server to perform a speed test.