No mobile data connection

[Rr2]

I cannot connect to the internet while on mobile data. All web pages say "no connection", even though I am connected to 5G. I have tried turning my phone on and off three times. I am in a place where it has worked countless times before. I have data available on my plan. There is no issues with my phone. I believe I deserve an answer from Sky about why I cannot use the service I have paid for.

[PandJ2020]

---

@Rr2 wrote:

I deserve an answer from Sky

---

Well we're other customers here... If you want an answer from Sky you'll need to contact them.

In the meantime, do any issues show here: https://www.sky.com/help/articles/service-status-sky-mobile

[Rr2]

Why does the service checker link just bring me back to this forum?

[PandJ2020]

---

@Rr2 wrote:

Why does the service checker link just bring me back to this forum?

---

Works fine for me.

Try a different browser and/or clear caches.

[PandJ2020]

Direct link: https://www.sky.com/help/servicestatus/mobile

[Rr2]

I have cleared cache, reset network settings, tried three browsers, removed my SIM. Still the same results. Also the second link still brings me back to the forum.

[PandJ2020]

Strange, works perfectly for me.  (No issues reported in my area)

Perhaps you have a local mast issue...

[Ntorange]

I have exactly the same issues on my Iphone, network resets, taken sim out, reset my phone many times and spoken to Sky network department. I can call and receive phone calls yet I cannot use apps or the internet. I have tried several browsers and reset the cache, makes absolutely no difference. My apps work fine on Wi-fi and yes I have over 100gb of data remaining for the month.

Sky customer service aren't the best at all.