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This discussion topic has been answered Discussion topic: No data left on a monthly plan

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This message was authored by: Julie23_

No data left on a monthly plan

Hi, I'm on a monthly plan I have just moved to sky and I had a text to say I have no more data. And none in my piggy bank..can you help me? Regards Julie

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This message was authored by: caesarome Answer

Re: No data left on a monthly plan

Posted by a Superuser, not a Sky employee. Find out more

@Julie23_ 

If you have only just joined Sky then when the sim is activated you do not get the full data allowance as what you get is based on the number of days before it resets which is your billing date, after which will then get the full amount each month.

 

If you have run out of data then you will either have to use Wifi only, if you can or purchase a one off data boost:

 

https://www.sky.com/myaccount/mobile/sim/x/manage-plan

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This message was authored by: caesarome Answer

Re: No data left on a monthly plan

Posted by a Superuser, not a Sky employee. Find out more

@Julie23_ 

If you have only just joined Sky then when the sim is activated you do not get the full data allowance as what you get is based on the number of days before it resets which is your billing date, after which will then get the full amount each month.

 

If you have run out of data then you will either have to use Wifi only, if you can or purchase a one off data boost:

 

https://www.sky.com/myaccount/mobile/sim/x/manage-plan

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

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This message was authored by: PandJ2020

Re: No data left on a monthly plan

Posted by a Superuser, not a Sky employee. Find out more

What size dataplan do you have?

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: Julie23_

Re: No data left on a monthly plan

Thank you for your advice, I have contacted sky and updated my package.

Kind regards

Julie23_

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