No connectivity

[TW299133]

Both mine & my husband's phones have no connectivity. It shows on service checker - nearby phone mast isn't working as it would. This is about 90% of the time & we have no other phones to connect to people or recieve codes for banking etc....

[TW299133]

Cannotcall sky to discuss, any email addresses I can use?

[caesarome]

@TW299133 

If a mast isn't working correctly tJen the company that owns it will be the ones to repair it as they are not owned or maintained by Sky.

Do you have a Wi-Fi connection at home you can connect your phones to,

[63johnw]

Hi @TW299133  what are you hoping to discuss with sky ? They don't own the masts so they are reliant on a third party fixing any issues. Once fixed if you call sky they should give some credit against your next bill. 

[TW299133]

Hi thank you for your reply.  How do you connect your phones to WiFi, or how do you know who the mast belongs to?  Is the mast only connected from home or to the phone?  Would it connect outside the area?  Sorry for my ignorance.

[caesarome]

@TW299133 

Do you have broadband at your home ?

The mast will be owned by someone like Vodafone, O2 etc and is in the area where you live and your phone directly connects to this one where you live and when you are out and about it automatically connects to the nearest one to where you are.

[TW299133]

Yes broadband through Sky.  Frustrating as husband is retired so primarily at home & phone is main contact.  I work & find it hard to call Sky, whilst at work (out of the area).  Last 2 calls to Sky. Mobile were at least 2+ hours 🤨

[caesarome]

If you have broadband through Sky then all you need to do is to connect your phones to your home Wi-Fi network ?

[TW299133]

Hi, thank you for your advise, how do you connect your phones to the WiFi.  WiFi is connected on my phone, but when I try to call anyone's mobile it says not registered on network?

[63johnw]

What phone do you have @TW299133  and did you buy it from sky ?