No calls or mobile data working

[SSIN]

Hello, Can someone please help me. Have followed technical advice on the sky website but can still make no calls or access mobile data or apps. Nothing is working.

[Brian662]

I've got the same problem in Cambridgeshire 

[caesarome]

@Brian662 @SSIN 

Does any mast issues show here for you:

https://www.sky.com/help/servicestatus/your-services/mobile

[Brian662]

Thanks for replying. 
yes it shows work on mast , and should be completed by 4th December. WOW that's a long time to be without a phone 

[peterlennox]

has any one got this resolved if so can anyone help she has an i phone thought that might be the problem ? 

[63johnw]

Hi @peterlennox  have you used the link above to check for mast issues in her area ? 

[Brian662]

Still not working. 
I got new iPhone over weekend and spent hours thinking I'd set it up wrong . 
Also 1 hour with Apple support, then saw post on FB that a mast is being worked on. 
ok these things need doing but I wonder why customers aren't informed. 

[caesarome]

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@Brian662 wrote:

but I wonder why customers aren't informed. 

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They are via here:

https://www.sky.com/help/servicestatus/your-services/mobile

[peterlennox]

 i checked the mast issue but there doesnt seem to be any issues in my local area 

[Brian662]

Oh did they email their customers? I've checked my e mail again and I've had no notification .