9

This discussion topic has been answered Discussion topic: No Signal

Reply
This message was authored by: Lovelyliz2070

No Signal

My sky Mobile Phone is currently saying emergency calls only I've tried everything and its still not working what do I do?


Best Answers
This message was authored by: Daniel0210 Answer

Re: No Signal

Posted by a Superuser, not a Sky employee. Find out more

@Lovelyliz2070 

Check for any relevant information on this link....

https://www.sky.com/help/articles/service-status-sky-mobile 

 

It may disclose a nearby mast issue. Sky don't actually own or maintain any mobile masts so if there is an issue you and others in the area will be relying on a repair by a third party.


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]

▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)

View this Answer within the discussion

Did this answer not help you?

Reply

All Replies

This message was authored by: Daniel0210 Answer

Re: No Signal

Posted by a Superuser, not a Sky employee. Find out more

@Lovelyliz2070 

Check for any relevant information on this link....

https://www.sky.com/help/articles/service-status-sky-mobile 

 

It may disclose a nearby mast issue. Sky don't actually own or maintain any mobile masts so if there is an issue you and others in the area will be relying on a repair by a third party.


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]

▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)

Did this answer not help you?

Avatar for Lovelyliz2070
Level 1 icon
Topic Author
This message was authored by: Lovelyliz2070

Re: No Signal

I checked that but its saying there are no issues in my area 

This message was authored by: caesarome

Re: No Signal

Posted by a Superuser, not a Sky employee. Find out more

@Lovelyliz2070 

Have you tried putting into airplane mode for a few minutes ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Avatar for Lovelyliz2070
Level 1 icon
Topic Author
This message was authored by: Lovelyliz2070

Re: No Signal

Yeah I've tried that still not working 

This message was authored by: caesarome

Re: No Signal

Posted by a Superuser, not a Sky employee. Find out more

@Lovelyliz2070 

Do you use a sim card and if you do have you tried it in another phone to see if it works ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Avatar for Lovelyliz2070
Level 1 icon
Topic Author
This message was authored by: Lovelyliz2070

Re: No Signal

  • No I have an esim so I do
This message was authored by: BTP1

Re: No Signal

Try deleting your esim and re-installing it (assuming you have your code from sky in that email when you 1st joined). It seems to work.

Avatar for Lovelyliz2070
Level 1 icon
Topic Author
This message was authored by: Lovelyliz2070

Re: No Signal

I'll try that now if I can do it lol 😆 

Avatar for Lovelyliz2070
Level 1 icon
Topic Author
This message was authored by: Lovelyliz2070

Re: No Signal

It worked thank you 😊 

Reply
Answered - Go to Answer