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This discussion topic has been answered Discussion topic: No Signal No Sim

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This message was authored by: StevenCG

No Signal No Sim

(Hillingdon, Uxbridge) Since the 20th this month, my sim was working fine and I had strong signal, I have paid my phone bill but since Monday I've had no bars, also my phone telling me next to those bars that I have no sim. I've done all the troubleshooting I can to fix the issue and still nothing. I've used the service checker and I'm told a Mast hasn't been working properly and is being "fix" 3days I've had no bars or working sim (not able to use data) anyone from Hillingdon Uxbridge having the same issue?


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This message was authored by: Daniel0210 Answer

Re: No Signal No Sim

Posted by a Superuser, not a Sky employee. Find out more

@StevenCG 

If it is a mast issue Sky don't own or maintain any mobile phone masts so a third party would be responsible for the repair. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

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This message was authored by: Daniel0210 Answer

Re: No Signal No Sim

Posted by a Superuser, not a Sky employee. Find out more

@StevenCG 

If it is a mast issue Sky don't own or maintain any mobile phone masts so a third party would be responsible for the repair. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

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