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Message posted on ‎13 Jul 2024 02:37 PM

No SIM In New Phone

I've just received a new iPhone 15 pro for her indoors but there appears to be no SIM card in the package. Am I missing something or have Sky failed to supply one?

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Message posted on ‎13 Jul 2024 04:10 PM

Re: No SIM In New Phone

Posted by a Superuser, not a Sky employee. Find out more

Did you order an esim when you placed the order, if you didn't then it might be that the sim will come separately and if it doesn't you can order yourself one here by selecting a data plan for it:

 

https://www.sky.com/shop/mobile/plans


Should you end up with two then make sure you only activate one of them so the other is cancelled.

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Avatar for caesarome
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Superuser
This message was authored by: caesarome Answer

Message posted on ‎13 Jul 2024 04:10 PM

Re: No SIM In New Phone

Posted by a Superuser, not a Sky employee. Find out more

Did you order an esim when you placed the order, if you didn't then it might be that the sim will come separately and if it doesn't you can order yourself one here by selecting a data plan for it:

 

https://www.sky.com/shop/mobile/plans


Should you end up with two then make sure you only activate one of them so the other is cancelled.

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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This message was authored by: OldSkoolGamer

Message posted on ‎13 Jul 2024 04:14 PM

Re: No SIM In New Phone

Thanks for your input and I guess I didn't order the right package so I'll have to order it now thanks again for your help 

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