No Mobile signal

[CT80]

Is anyone having issues with Sky mobile signal? Can't ring anyone! 

[caesarome · Accepted solution]

@CT80 

Do any mast issues show here for you:

https://www.sky.com/help/servicestatus/mobile

[Daniel0210]

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@CT80 wrote:

Is anyone having issues with Sky mobile signal? 

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@CT80 

Any relevant information showing on this link

https://www.sky.com/help/articles/service-status-sky-mobile 

It may disclose a nearby mast issue. Sky don't own or maintain any mobile masts so if there is an issue you and others in the area will be relying on a third party fix.

Billing continues through such issues. When it's fixed call Sky and ask it they'll put a credit on your account as a good will gesture. 

[Giraffegirl1]

Yes I am having trouble been over a week now, cant receive or make calls 

[Daniel0210]

@Giraffegirl1 

The same links are relevant to you too. 

[CT80]

Yes we are on day 7 now! Sky have No idea what's wrong! Apparently it's being sent to higher technicians but who knows! 

Get different person every time we speak to anyone! 

[Ghost123uk]

I too have had this issue for over a week (S. Cheshire)

I have been over all the Sky online solutions with a fine toothcomb, including cleaning the Sim card and trying it it my old phone.

The signal in my area is normally good and the online Sky signal checker says there are no issues in my area.

I do not have a landline, so cannot try to ring them.

Any thoughts folks ?

John