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Message posted on ‎21 Oct 2024 12:26 PM

No 5G

I have returned from abroad from my holidays and since returning I have no 4/5G I have no signal. 

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This message was authored by: 63johnw Answer

Message posted on ‎21 Oct 2024 12:34 PM

Re: No 5G

Posted by a Superuser, not a Sky employee. Find out more

Hi @Paul3  try restarting your phone. If this doesn't work and it's an iPhone go to settings, mobile service, sim applications and change the setting there. 

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Avatar for 63johnw
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Superuser
This message was authored by: 63johnw Answer

Message posted on ‎21 Oct 2024 12:34 PM

Re: No 5G

Posted by a Superuser, not a Sky employee. Find out more

Hi @Paul3  try restarting your phone. If this doesn't work and it's an iPhone go to settings, mobile service, sim applications and change the setting there. 

———————————————————————————————

I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
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Message posted on ‎21 Oct 2024 01:12 PM

Re: No 5G

Posted by a Superuser, not a Sky employee. Find out more

@Paul3 

Make sure the phone is now set to home as per this:

 

Apple:
Settings > Mobile Service > SIM Applications > Make sure this is set to Home.


Android:
Sky Menu App or SIM toolkit > Roaming > Make sure this is set to Home

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This message was authored by: Paul3

Message posted on ‎22 Oct 2024 02:40 PM

Re: No 5G

Thank you all resolved now

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