New sky mobile contract eSim

[Ashoka02]

Ordered a new sky mobile SIM only contract 6-7 days ago with the eSim option.

Still not received the eSim details is this normal? Wondering how long this takes as I've used eSims before delivery usually within a few hours.

Thanks,

[63johnw]

Hi @Ashoka02  is it showing in your account ? Have you checked the spam folder in your emails ?

[Ashoka02]

Thanks for your reply.

No it's not showing on my account but says come back soon not ready yet, but this is now day 6. eSim delivery is instant or within a few hours not days?  

Just wondering if there is a technical issue or the request for eSim is lost ?

[63johnw · Accepted solution]

You could try ordering another one @Ashoka02 , failing that call sky or use the social media links at the bottom of this page to contact them.