New sim

[Stevec1976]

I have ordered a new sim for a new phone I have purchased direct from supplier will this be the same mobile number as I already have if not what tldo I have to do

[63johnw]

Hi @Stevec1976  a new sim will come with a new number. If you had ordered a replacement sim then that would have the old number (assuming this old number is also with sky). If your old sim/number is with a different network then you need to get a PAC from that network and give it to sky and your old number will transfer to your new activated sim from sky on the next working day. 

[caesarome]

---

@Stevec1976 wrote:

I have ordered a new sim for a new phone I have purchased direct from supplier

---

Is this supplier Sky ?

Who is your current number with, Sky or someone else ?

[Stevec1976]

I'm with sky at the moment but I've bought a new phone from Samsung so I needed a sim card for that so not sure if it will have a new number or not

[63johnw]

@Stevec1976  That sounds like you have ordered a new sim with a new number. You should just put your old sim in the new phone but don't activate the new sim and it will drop off your account.