New phone

[Hel+R]

I've recently put my sim into another device. I had a Samsung A13 ...I now have a Samsung A71. Unfortunately I can no longer receive or make calls. When I make calls, the person I'm ringing is picking up but I hear nothing my end. If someone trie to contact me, they hear a message telling them my number doesn't work. WhatsApp is working fine. I've done all the trouble shooting....

[Brill+Gill]

Hi @Hel+R, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141