Esim activated but not active

[Keii]

My EE number was ported to Sky using a PAC on 4 August. My Sky eSIM has mobile data and shows as active, but I cannot make or receive calls or send/receive SMS. Samsung SIM Manager shows the Sky eSIM as “Unknown number”. I have already restarted the phone, checked SIM preferences, network selection and the usual troubleshooting. I have just been abroad so maybe this has knocked something off 

[Brill+Gill]

Hi @Keii, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141