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Discussion topic: New phone
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This message was authored by: Gracieb
Message posted on 24 Mar 2026 03:22 PM
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New phone
I am trying to transfer my number to my new sky phone and when I go on sky keep my number it says whoops something wrong
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 24 Mar 2026 04:01 PM
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Re: New phone
If your number is with Sky then you can not use a pac code to do this as pacs are for moving numbers between two different networks.
Just insert the sim you already have into your new phone or use a pac code to move the number to a PAYG network, then get another pac to move it back to your new Sky sim.
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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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