New phone

[Bornie1]

The terminal cannot be configured remotely, please contact Customer support for further assistance

[63johnw]

Hi @Bornie1  try this 

Go to sky.com/networksettings (My Account > Mobile > Settings) and sign in with your Sky iD. Select the mobile number or SIM name you're having trouble with. Scroll to 'Resend network settings' and select Request settings. Save the settings when your receive them and reboot your phone.