New phone

[jthomas]

Hello,

On 15 September, I ordered a new iPhone 17 for my son after his phone broke while I was away on holiday. It is extremely important that I’m able to stay in contact with him while I’m abroad.

It is now 18 September, and he still hasn’t received the handset. His phone has been broken since 14 September, which means I have now been unable to contact him for four days.

When I placed the order, I was expecting the handset to arrive within 24 hours, so I’m becoming increasingly concerned about the delay.

Could you please check the order urgently and confirm whether there is any way to have the handset delivered today? If delivery today isn’t possible, please let me know as soon as possible so I can arrange to purchase a different phone for him.

I would really appreciate your urgent assistance with this.

Kind regards,
Jo

[Daniel0210]

Hi @jthomas 
If you are new to the forum then welcome to the Community which is predominantly made up of Sky customers helping other Sky customers. You aren’t actually talking to Sky by posting on here.

So as customers we have no insight into delivery timescales or stock levels.

After credit checks have been completed the most up to date information on your order should become available at:
https://www.sky.com/help/articles/track-sky-order

When your order is ready you should get an email from Sky, and then another from the courier (in the UK that’s usually DPD) which should have details of your 1 hour delivery time slot.