New phone new sim

[obanpoggy]

I got a new phone with sky as I have been with them since February and got a fab deal so as my old phone was working on sky mobile esim and because my new phone they sent me out a sim but was trying to activate it but no luck and was talking to someone from sky regarding this and they said because I have an esim try that still no luck now my old  phone won't receive texts or calls help

[caesarome]

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@obanpoggy wrote:

they said because I have an esim try that

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What do you mean by this, are you trying the move the esim from the old phone to the new one ?

[obanpoggy]

I HAVE TRIED TO ACTIVATE MY NEW PHONE WITH NO LUCK WITH THE SIM CARD SO THEN I WAS TOLD TO DO IT VIA THE ESIM AS THAT IS WHAT I HAD BEFORE ANYWAY WHEN I GO TO ACTIVATE IT I GET A CODE VIA TEXT BUT LOW AND BEHOLD I CANT BECAUSE MY NEW SIM IS ACTIVATED ... SO IF THE NEW SIM WAS ACTIVATED  WHY WOULD I BE ON HERE .. PLEASE HELP AS WE KNOW WHAT IT IS LIKE TRYING TO GET A HOLD OF SOMEONE TO SORT THIS OUT 

[caesarome]

If the sim card has been activated then you can convert that to an esim if that is what you want:

https://www.sky.com/help/articles/esim-sky-mobile-convert-sim