New phone and eSIM

[Aa07]

I ordered the iphone 17 pro with eSIM (new number). My order came yesterday (Monday) but still showing on my account "awaiting dispatch". 

it also says eSIM is ready to activate but whenbi go into it it's saying "If you've ordered an eSIM it's not quite ready. Please try again later." 

how long does it take to be updated?

[63johnw]

Hi @Aa07 

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Brill+Gill]

Thanks for escalating this @63johnw. We’ve sent @Aa07 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[CSRW]

I am having the exact same issue - how was this resovled? 

[Brill+Gill]

Hi @CSRW, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141