Discussion topic: New mobile purchased
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Message posted on 26 Feb 2026 10:38 AM
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New mobile purchased
Hi, I have purchased a new mobile via my sky. Which I have received yesterday, thank you. 🙏🏻 attempted to activate my eSIM last night but it wouldn't transfer my data from my old phone. I will try again tonight.
However my concern is I received a message from you saying here is your new mobile number. I didn't want a new mobile number, I just wanted a new phone. Can my original number be transferred to my new phone?
thank you
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Message posted on 26 Feb 2026 11:15 AM
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Re: New mobile purchased
Any new dataplan you activate will have a new number.
You cannot use a PAC code within a network.
Your options are to cancel the new dataplan and use your existing one. Or a protracted workaround of porting the existing number out of the network and back in to the new SIM.
Message posted on 26 Feb 2026 01:13 PM
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Re: New mobile purchased
Thanks for the advice, I appreciate it.
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