New customer sim

[Berry0859]

I believed as a new customer to Sky mobile I would receive an additional 100Mb sim free of charge. My new phone has arrived but no free sim. How do I get the free sim? Thanks

[caesarome]

Did you place the order for the 100mb data package at the same time you ordered your phone ?

[Berry0859]

No it wasn't an option online. The information on thsky.com help articles suggests every new customer gets one automatically.

[caesarome]

I presume you mean this:

https://www.sky.com/help/articles/buy-a-sky-mobile-sim-free-phone-or-tablet

I would leave it a few days and if it hasn't turned up you will need to contact Sky about it.

[Berry0859]

Yes that's it. My daughter got an additional sim with her phone but that was in store.

[63johnw]

Hi @Berry0859  are you and your daughter on the same account ? If yes then that may be the issue as the first phone on the account will get one but then perhaps subsequent ones won't as additional devices are not new customers. 

[Berry0859]

No different accounts. I just knew she was happy with Sky so I looked here when I needed a new phone. Thanks