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Discussion topic: New bill

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This message was authored by: Newsim1

New bill

Hi sir/mam, 

I just noticed that I'm paying bill for the sim which I doesn't even have . Can you please explain for which number you are deducting money for ? I was an sky customer and I wanted a new contract from you guys which was created but never received a new sim to use . After that I changed my usual number to O2 so my number is ported now . But now I'm paying for sky contract without any sim ? How can charge me for the sim which I never received and it's not even activated ? 

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This message was authored by: caesarome

Re: New bill

Posted by a Superuser, not a Sky employee. Find out more

@Newsim1 

Just to point out that we are customers here.

 

If you never received a Sky sim how did you then port your number to O2 so did you move it from Sky to O2, did you activate an esim for example ?

 

The number you are being billed for should show via the bill on the MySky app.

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