New account - how long before eSIM is available?

[IanBear1]

Hi,

I ordered a new SIM for my daughter last night, and was hoping to get service up and running immediately with eSIM. When I go to activate, it says "sorry not quite ready yet", although if the physical SIM was here (it's not obviously) then I can activate that way. 

looking at other KB articles, the links provided just take me to the same activation page.

[LJB-C]

Hello 👋 I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

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Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141