New Sim only activation

[Robert3152]

Had a different account wtih Sky, changed to new sim only deal, have installed new sim in my Iphone, put in the Sky activacation code okay but now its asking for a 9 character PAC code to keep my exisiitng mobile phone number but the paperwork that came with the new sim card only says text PAC to 65075. I have no hone signal, but stong wifi - how can I sue the new sim on this phone?

[caesarome]

@Robert3152 

You can't use a pac code to move a number between two sims on the same network if this is what you are trying to do.

[Robert3152]

i have no obile signal where I am so cant check anything? Can use phone with Wifi on whatsapp and that works

[caesarome]

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@Robert3152 wrote:

Can use phone with Wifi on whatsapp and that works

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Yes you can.

Do you not have the sim from your older phone that you can use ?

You haven't answered my question about the pac code as it isn't clear what you are trying to do ?

[Robert3152]

I have no idea what the 9 character PAC code is?

[PandJ2020]

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@Robert3152 wrote:

I have no idea what the 9 character PAC code is?

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The question remains.  Are you trying to move a Sky number from SIM to SIM?

[Robert3152]

 Yes from the old SIM to the new SIM, appreciate your help

[PandJ2020]

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@Robert3152 wrote:

 Yes from the old SIM to the new SIM, appreciate your help

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If your old SIM is with Sky then you cannot port the number directly.  (As already noted above)

[caesarome]

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@Robert3152 wrote:

 Yes from the old SIM to the new SIM, appreciate your help

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As I said above, you can not do this as you can only move a number to a different network with a pac code.

[Robert3152]

that sounds crazy, I am a doctor and need to keep the old number - are you saying that is impossible? do not understand why?

[PandJ2020]

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@Robert3152 wrote:

that sounds crazy, I am a doctor and need to keep the old number - are you saying that is impossible? do not understand why?

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Either put the SIM with the desired number in your phone.  (It stays on the account it's with)

Or, you will have to port it to another network first and then back to Sky.

[Robert3152]

okay, understand, but am not sure how to do that? My new wifi is with EE, if that might help?

[PandJ2020]

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@Robert3152 wrote:

okay, understand, but am not sure how to do that? My new wifi is with EE, if that might help?

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Porting mobile numbers is nothing to do with your WiFi.

See here: https://www.sky.com/help/articles/sky-mobile-keep-your-number

[caesarome]

@Robert3152 

Do you still have this other older sim, if so just use that instead of this new one.

[Robert3152]

thanks that helpful

I know its nothing to do with wifi, just thought it might be easier to EE to do the temporary porting and then back to sky. Think I maye have to do this where i can get phone reception