New Sim Card data is not working

[MrBobsy]

Hi,

I have recently received and installed a new 1GB Sky Mobile SIM Card to replace a working Lebara data SIM - there is a good 4G signal, but mobile data is not working. I can send and receive calls/texts.

I have tried to send Network settings to my phone, but nothing is received?

Network settings
Connect to the Sky Mobile network at home and abroad. We'll send a notification with your network settings straight to this SIM.

Network settings have been sent to xxxxxxxxxx

This may take up to 30 seconds, please wait before requesting a new one.

I would have thought that the SIM should be compatible with my phone? The phone model is Moto G32.

Any ideas what may be wrong, anything else I can try?

[63johnw]

Hi @MrBobsy  have a look in your mobile data settings and check the correct APN information is stored there. 

[MrBobsy]

@63johnwthanks for the reply - when I select "Access point names" for the Sky SIM nothing is shown - the phone settings say "Access Point Name settings are not available for this user", so it looks like the SIM has not automatically set up the APN?

I have tried a new data SIM from another provider and the data worked immediately without having to manually enter any settings. I haven't had any issues with other data SIMs I have used in the past, it is just the new Sky SIM causing problems.

I am surprised that my phone does not recognise the APN and automatically set things up - therefore do I have to enter the APN settings manually? If I do, then what settings are required?

I have had the SIM for just over a month and only just put it into my phone, if that makes a difference?

[caesarome]

@MrBobsy 

Could your phone be locked to another network ?

[MrBobsy]

@caesarome - the phone is unlocked, I have successfully used other SIMs with data in the past - I tested with an iD mobile SIM card and that worked perfectly first time.

I can use the Sky SIM for calls/texts without issue, it is just the data that does not work. 

[caesarome]

Are you able to try the sim in another phone to see what happens ?

[63johnw]

Looks like you will have to try and add the APN settings yourself @MrBobsy 

Name: Sky Mobile Internet

APN: mobile.sky

and for mms

Name: Sky Mobile MMS

APN: mms.sky.sky

[MrBobsy]

@caesarome- I took your advice and tried the SIM card in another phone, an older Moto G than my phone, annoyingly it worked immediately after switching on. So it looks like a specific problem related to Moto G32 ☹️

@63johnw - thanks for the info, I will try manual APN configuration and let you know what happens.

[MrBobsy]

@63johnw / @caesarome  - it is finally working, thanks for your advice - I had to manually configure the Sky Internet and MMS APNs.

Never had to do that with a data SIM before on that phone.

Cheers,

Bob.

[63johnw]

That's great news @MrBobsy