New SIM offer for free

[SallyCrozer]

I've been getting calls saying Sky are replacing outdated SIM cards for free- mine is about 2 months old! Is this legit or another scam?

Thry wanted my email to send a code to activate the new sim- I didn't give them any information as it didn't seem right.

[Daniel0210 · Accepted solution]

@SallyCrozer 

It's a scam. There's no such requirement to change sims. 

Scammers try to obtain sufficient information to be able to order these expensive mobile devices in your name which Sky innocently deliver to you.

The scammers would then recontact you (again claiming to be Sky) saying they have made a mistake and for you to send it to a (non Sky) address. If you did that they then have the device and you have the bill.

They are very cunning. They may send packaging to post the item (to them) or might even send a 'courier' to collect it. see these links...

https://www.sky.com/help/articles/account-takeover 

With any calls from 'Sky' (especially unexpected calls) if the caller asks for your previously agreed telephone password to confirm you're the account holder (which I would expect a genuine Sky agent to do) initially give an INCORRECT one on purpose. If the caller doesn't challenge it then you know it will be a scam call. 

[SallyCrozer]

Thanks for that- they must have phoned 5/6 times and were convincing! That combined with the fact that my second SIM hasn't been working too well nearly had me!

[Daniel0210]

@SallyCrozer 

I have added to my original reply if you want to get further advice. 

[SallyCrozer]

Great idea- many thanks!

[PandJ2020]

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@SallyCrozer wrote:

Thry wanted my email to send a code...

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Yup, all part of the routine of getting you to give them the information they need to break into your account...

Next step is the ordering of expensive devices.  Then an apology stating there was an error but they'll arrange someone to pick them up...

They have the devices, you have the bill!