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Discussion topic: New SIM and no mobile internet

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This message was authored by Anne1234 This message was authored by: Anne1234

New SIM and no mobile internet

I've put my new SIM into my phone and can make calls but have the following problems

1 . I've no mobile internet- an error came up when I was activating it and led me to a page to reset mobile settings- I followed the instructions but still didn't work 

2. My number hasn't been transferred over yet. When I was activating it said all was fine and it would require a couple of days to transfer over- that was 3 days ago and still no change. 

 

Extremely frustrating that there's nobody you can call to get help with this. 

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: New SIM and no mobile internet

Posted by a Superuser, not a Sky employee. Find out more

If you started the transfer process on Friday then it stops over the weekend - it should complete today.   Just to confirm, you had a PAC code from another provider (not Sky)?

I am just another Sky customer and my views are my own even if you don't like the answers
Anne1234
Topic Author
This message was authored by Anne1234 This message was authored by: Anne1234

Re: New SIM and no mobile internet

I haven't gotten my PAC yet, don't know where I'm supposed to submit it? 

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: New SIM and no mobile internet

Posted by a Superuser, not a Sky employee. Find out more

Which network are you transferring your number from?

I am just another Sky customer and my views are my own even if you don't like the answers
Anne1234
Topic Author
This message was authored by Anne1234 This message was authored by: Anne1234

Re: New SIM and no mobile internet

From Three Ireland 

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: New SIM and no mobile internet

Posted by a Superuser, not a Sky employee. Find out more

Then for starters you need to follow Three's procedure for a PAC code.

I am just another Sky customer and my views are my own even if you don't like the answers
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