Discussion topic: New Phone

This message was authored by: ASutton · ‎22 Nov 2024

I have upgraded to iPhone 16 pro max and activated the eSIM, keeping same plan and phone number.

However, the mobile data is not working.

Any assistance would be appreciated.

This message was authored by: 63johnw · ‎22 Nov 2024

Hi @ASutton first thing is mobile data turned on in phone settings ? any issues showing in your area ?

have you checked the APN settings are correct ?

———————————————————————————————

I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here

This message was authored by: ASutton · ‎22 Nov 2024

Hi @63johnw @thank you for your prompt reply.

Mobile data is on and no local issues.

APN is correct.

I think I may have to ring support.

This message was authored by: 63johnw · ‎22 Nov 2024

Good luck getting sorted @ASutton

———————————————————————————————

I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here

All Replies