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Discussion topic: New Phone

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This message was authored by: rgrabham

New Phone

I ordered two new phone contracts, both without needing a SIM as SIMs will be transferred from old phones. One phone was delivered within a week and the other seems to be waiting for a SIM, stating order confirmed - back order. Is there a way I can speed up the delivery of the phone since I do not need the sim card?

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This message was authored by: caesarome

Re: New Phone

Posted by a Superuser, not a Sky employee. Find out more

@rgrabham 

If there is a delay then it would be surprising if it is the sim holding it up so what phone did you order and what does it say here about it:

 

https://www.sky.com/ordertracking

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This message was authored by: twilight+princess

Re: New Phone

Posted by a Superuser, not a Sky employee. Find out more

Back order suggests that Sky are awaiting stock, if so then the delivery cannot be sped up. 

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This message was authored by: rgrabham

Re: New Phone

Apple iPhone 18 Pro Max, 256GB, Burgundy 256GB delivery
In progress - Coming soon
 
Sky Mobile SIM Card delivery
Order Confirmed – Back Order
This message was authored by: twilight+princess

Re: New Phone

Posted by a Superuser, not a Sky employee. Find out more

sky probably included a SIM card anyway - they did when I ordered my iPhone 14 even though one wasn't needed. As for the phone that's the latest which no doubt is popular so my reply still stands - awaiting stock which is coming soon.
I would ignore the sim delivery notice if it isn't needed.

Virginia.
I don’t work for Sky.
If I have helped then please leave a like.
This message was authored by: caesarome

Re: New Phone

Posted by a Superuser, not a Sky employee. Find out more

@rgrabham 

As they are listed separately the sim is not holding up your iPhone.  The delay on the iPhone is usual at the time of year as Apple can never keep up with the demand for them.

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This message was authored by: PandJ2020

Re: New Phone

Posted by a Superuser, not a Sky employee. Find out more

@rgrabham wrote:
Apple iPhone 18 Pro Max, 256GB, Burgundy 256GB delivery

The colour is the issue.,

 

Apple themselves are currently quoting 3-4 weeks for that colour.

I am just another Sky customer and my views are my own even if you don't like the answers
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