Discussion topic: New Phone Change for another
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Message posted on 09 Jan 2026 04:06 PM
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New Phone Change for another
Took out a new contract,received phone 9th Jan, found I need to change it for a different one, a galaxy phone is no good to me. Should have ordered an Apple I phone. What do I do? I am afraid the main pages are useless for returns info.
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Message posted on 09 Jan 2026 04:09 PM
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Re: New Phone Change for another
You have 31 days to change your mind regarding the phone so to start the return process you need to call Sky on 150 from a phone that has a Sky sim in it. When returning the phone make sure you get and keep the proof of posting receipt as that will contain the tracking details.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 09 Jan 2026 04:17 PM
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Re: New Phone Change for another
@philip+brook
In addition to that posted by @caesarome be aware if you order an alternative device you will undergo further credit checks.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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