New Mobile Phone Contract - Sim not working

[DaveE78]

I got a new Iphone 17 Pro Max with Sky Mobile i have attempted to activate my sim, but i still have no phone signal or carrier network. I cannot receive or make phone calls yet online help wants me to ring customer service.

Help please!

[63johnw]

Hi @DaveE78  is the sim showing as activated in your account? You could try the social media links at the bottom of this page to contact sky ?

[DaveE78]

How can i see if the sim is activated?

[63johnw]

Use the my sky app or login to your account @DaveE78  go to the mobile tab then go to the sim and it should say there. 

[DaveE78]

There is not even a mention of Sim under mobile service

[63johnw]

Are you trying to activate a physical sim or esim @DaveE78  ?

[DaveE78]

sorry found it it says its on but i still have no phone service

My network selection says  Sky Wifi call but there are no other options

[DaveE78]

physical

[63johnw]

Have you looked in your Sky account to see if the sim is showing as activated or waiting @DaveE78  ?