Discussion topic: New IPhone 16

This message was authored by: Douglas20 · ‎05 Feb 2025

We had ordered a new IPhone 16, which was delivered by DPD yesterday, with the correct tracking number on the parcel.

Instead of the new IPhone was a battery back. We reported this to you yesterday, however we have not heard anything further from you, I would have at least expected a holding email.. Can you advise if our case is being investigated.

Kind regards

Douglas

This message was authored by: caesarome · ‎05 Feb 2025

@Douglas20

This is a customer helps customer forum.

An investigation into what happened will take longer than a day as you are probably looking at a good few weeks before and outcome is reached.

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Discussion topic: New IPhone 16

New IPhone 16

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Re: New IPhone 16

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