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Discussion topic: New IPhone 16

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Avatar for Douglas20
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This message was authored by: Douglas20

Message posted on ‎05 Feb 2025 07:13 PM

New IPhone 16

We had ordered a new IPhone 16, which was delivered by DPD yesterday, with the correct tracking number on the parcel.

 

Instead of the new IPhone was a battery back. We reported this to you yesterday, however we have not heard anything further from you, I would have at least expected a holding email.. Can you advise if our case is being investigated.

Kind regards 

Douglas

 

 

 

 

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎05 Feb 2025 07:16 PM

Re: New IPhone 16

Posted by a Superuser, not a Sky employee. Find out more

@Douglas20 

This is a customer helps customer forum.

 

An investigation into what happened will take longer than a day as you are probably looking at a good few weeks before and outcome is reached.

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