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Discussion topic: Network connection in USA

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This message was authored by neilferguson1 This message was authored by: neilferguson1

Network connection in USA

Samsung Galaxy A70 

On list as compatible VoLTE etc

Roaming on,  Volte calls SIM1 on and mobile data obviously on.

Arrived in USA and unable to connect at all.

Have no spend cap , so that not issue 

Using Scan Network Operators option phone displays 

T Mobile and Verizon ,,Neither works, message is " unable to connect try later " or " sim cannot connect to this network" 

Sky support have escalated matter but not heard from them, need it working now ..Any ideas 

 

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This message was authored by caesarome This message was authored by: caesarome

Re: Network connection in USA

Posted by a Superuser, not a Sky employee. Find out more

Is this app set to abroad:

 

Sky Menu App or SIM toolkit > Roaming > Make sure this is set to Abroad.

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Network connection in USA

Posted by a Superuser, not a Sky employee. Find out more

Whilst no spend cap should work, have you tried setting one?

I am just another Sky customer and my views are my own
neilferguson1
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This message was authored by neilferguson1 This message was authored by: neilferguson1

Re: Network connection in USA

Thanks for reply but in sim toolkit I don't have a roaming option

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