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Discussion topic: Network Issue

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Avatar for sonny1charlie2
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This message was authored by: sonny1charlie2

Message posted on ‎13 Apr 2025 03:16 PM

Network Issue

I had very little to no network for 23 days am I due compensation 

reported fault-20/03/25

Fixed-12/04/25

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎13 Apr 2025 04:03 PM

Re: Network Issue

Posted by a Superuser, not a Sky employee. Find out more

@sonny1charlie2 

There is no automatic compensation scheme for mobile issues but you are free to contact Sky and talk to them about this and if they agree they might apply a credit to your account.

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎13 Apr 2025 04:04 PM

Re: Network Issue

Posted by a Superuser, not a Sky employee. Find out more

@sonny1charlie2 

Not automatically. Give Sky a call and see if they'll apply a credit to your account. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: sonny1charlie2

Message posted on ‎13 Apr 2025 05:46 PM

Re: Network Issue

Thanks guy I will give it a try if you  don't ask you don't get 😉

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