0

Discussion topic: Need help find order number from one of two phones being deli

Reply
This message was authored by Terrrrry This message was authored by: Terrrrry

Need help find order number from one of two phones being deli

Hi have had to order the same phone twice as I messed up with my swap account. How do I find out which delivery to refuse and which one to keep?

Reply

All Replies

This message was authored by caesarome This message was authored by: caesarome

Re: Need help find order number from one of two phones being deli

Posted by a Superuser, not a Sky employee. Find out more

If you have placed two orders and the phone(s) have not been dispatched then you need to give Sky a call so they can cancel one for you. When calling explain what has happened with your swap.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Terrrrry
Topic Author
This message was authored by Terrrrry This message was authored by: Terrrrry

Re: Need help find order number from one of two phones being deli

I have already and they told me to refuse the order of the first one, but they are both getting delivered at the sane time. So I'm unsure of what one will be the right one to refuse

This message was authored by caesarome This message was authored by: caesarome

Re: Need help find order number from one of two phones being deli

Posted by a Superuser, not a Sky employee. Find out more

You will need to call them and explain that they are both coming together and ask what they want you to do. They might say that it doesn't matter which one you refuse but it is worth double checking with them again.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion