National alert

[Janstan]

I didn't receive the national alert today at 3pm, would that be an issue with the sky network?

[caesarome]

No, more likely you had the option to receive emergency notifications like this turned off via your phone's settings.

[Wiltshiregaschick]

Hi, my phone was switched on but as yet I haven't received the national emergency UK warning. Can you help?

[Janstan]

Thanks for the reply.  The settings are set to receive the alert so it definitely wasn't a settings issue 

[caesarome]

As we are customers here and the alert has already gone out at 3pm then there is nothing that can be done now.

[GD1]

@Wiltshiregaschick  It's also not a Sky mobile issue as Sky have zero involvement in this.

[GD1]

@Janstan  Please see this https://www.gov.uk/alerts/how-alerts-work

[Wiltshiregaschick]

Notifications for emergency alerts were turned on in preparation for this event. So, not a phone issue. 

[Wiltshiregaschick]

No, @caesarome my settings have been set to receive emergency alerts and have been for quite a while as I work on ITU.

[Daniel0210]

The Beeb are reporting some mobile customers didn't get the alert and some others (like me) got it a minute early.

https://www.bbc.co.uk/news/uk-65367282

[AlexL87]

I have 3x Sky mobile devices/Sim cards active in our household and not one of them went off.

All of which are not turned off. 

With 3 sky device.. we are yet to hear the warning in person

[ChrisCorker]

As  Sky mobile customer I did not receive the national alert.  All settings set to ON.

Is this an issue with Sky Mobile network>

[GD1]

@ChrisCorker  Not necessarily  see the reply by @Daniel0210 

[Daniel0210]

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@ChrisCorker wrote:

Is this an issue with Sky Mobile network>

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@ChrisCorker 

All three mobiles on my account got it. There is apparently going to be a review as to why

• some mobiles didn't receive it 
• some mobiles received it at 1459
• some mobile received it late 

[PandJ2020]

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@Daniel0210 wrote:

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@ChrisCorker wrote:

Is this an issue with Sky Mobile network>

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@ChrisCorker 

All three mobiles on my account got it. There is apparently going to be a review as to why

• some mobiles didn't receive it 
• some mobiles received it at 1459
• some mobile received it late 

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The whole point of a 'test'.  Mine went off at 14:59 and I remarked at the time it was early...