NEW PHONE NOT WORKING

[EDWARDS6]

I have changed my phone from Android to iPhone and put sim card into new phone but phone doesn't work any ideas?

[63johnw]

Hi @EDWARDS6  try this. 

Go to sky.com/networksettings (My Account > Mobile > Settings) and sign in with your Sky iD.
Select the mobile number or SIM name you're having trouble with.
Scroll to 'Resend network settings' and select Request settings.
Save the settings when your receive them and reboot your phone.