My sky app

[EmsyD]

I have a new phone, since I have when I use my sky app I can't see what I used to. Like the piggy bank and how much data I have etc. I had the option to finish start up but it's saying my account is already linked. I have also uninstalled and reinstalled the app, gone into airplane mode but it's not working. If I click on anything it wants to take me out of the app and onto a browser. Not sure what to do next? Thanks 

[caesarome]

@EmsyD 

If it is saying it is already linked are you using the correct login details ?

[EmsyD]

Defo right account and login details. I only have one 

[caesarome]

@EmsyD 

We can ask Sky messaging team to send you a private message via here if you would like ?

[EmsyD]

Yes please 

[caesarome]

@EmsyD 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Jason-]

Hello @caesarome, thanks for making us aware of @EmsyD post and the issue they are having with their Sky iD. I'll drop them an invite now and get them chatting to the right team who can help 👍🏻

Thanks, Jason-