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Discussion topic: My phone still thinks I’m out of the UK

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Message posted on ‎08 Oct 2024 05:59 PM

My phone still thinks I’m out of the UK

Since arriving back home from a trip abroad my phone still thinks I'm there! I tried to access the national lottery but couldn't get past the problem and was unable to sign into my account . Any ideas on how to fix this please? 

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎08 Oct 2024 06:00 PM

Re: My phone still thinks I’m out of the UK

Posted by a Superuser, not a Sky employee. Find out more

Give this a try:

 

Apple:
Settings > Mobile Service > SIM Applications > Make sure this is set to Home.


Android:
Sky Menu App or SIM toolkit > Roaming > Make sure this is set to Home.

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Message posted on ‎14 Oct 2024 12:26 PM

Re: My phone still thinks I’m out of the UK

Thank you @caesarome  i tried as you suggested and whenever I press 'home' it just reverts back to the primary setting of 'roaming' .. I checked my husbands settings too and it's exactly the same.. I still can't access my lottery account  I'm flummoxed! 🤷🏻‍♀️

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This message was authored by: PandJ2020

Message posted on ‎14 Oct 2024 12:37 PM

Re: My phone still thinks I’m out of the UK

Posted by a Superuser, not a Sky employee. Find out more

Have you tried rebooting the phone too?

I am just another Sky customer and my views are my own even if you don't like the answers
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Message posted on ‎14 Oct 2024 12:45 PM

Re: My phone still thinks I’m out of the UK

@PandJ2020 @Hi, yep tried that too and still the same .. this is the message I get ..

IMG_8250.jpeg

 

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Message posted on ‎03 Jun 2025 06:26 PM

Re: My phone still thinks I’m out of the UK

Did you ever solve this?  If so how?  I'm having exactly the same

thing! Thank you

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Message posted on ‎03 Jun 2025 06:27 PM

Re: My phone still thinks I’m out of the UK

Posted by a Superuser, not a Sky employee. Find out more

@Pja2024 

Have you carried out the advice on Post 2?


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Message posted on ‎04 Jun 2025 07:12 AM

Re: My phone still thinks I’m out of the UK

Yes and it didn't help, but changes browser to chrome and problem solved 😀

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