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Discussion topic: My phone does not support esim and now I am stuck without a network. Please help.

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This message was authored by: Bear8

My phone does not support esim and now I am stuck without a network. Please help.

Made a mistake in thinking my phone supported esims. Now I need a physical sim as a replacement but seem to be going around in circles on the website trying to solve this. Can anyone help please.

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This message was authored by: caesarome

Re: My phone does not support esim and now I am stuck without a network. Please help.

Posted by a Superuser, not a Sky employee. Find out more

@Bear8 
Did you activate the eSIM, if so see if you can order one via this link:

 

https://www.sky.com/productsettings/mobile/sim/x/replacement-sim

 

If you can't then will have to contact Sky, perhaps via social media as there are links at bottom to their sites.

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This message was authored by: Bear8

Re: My phone does not support esim and now I am stuck without a network. Please help.

Thank you very much for the reply. It does not seem to be activated. I will try the social media angle. I am not on any social media but will try figure something out.

Thanks again

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