My order

[Andreea2020]

DPD was meant too deliver my order  today but never attempted and have just left me an email saying it's being sent back to sky that's I need to contact sky!

[caesarome]

@Andreea2020 

This might have happened if you have failed the second more enhanced credit check that takes place. You can call Sky to find out if this is what has happened as they can answer this for you but as Sky is not allowed to view your financial records they can not tell you why you have failed the check. You might want to look into this yourself by signing up to a site that allows you to view your records, one credit checking site they use is Experian so you could sign up to a free trial with them, just remember to cancel.

[Andreea2020]

Yes, but it is not normal to send me an email that my contract has been approved and that you are sending my order and a few days later I receive an email from DPD that my order has been sent back to sky. Can you call me or send me an email that my order has been cancelled!

[Daniel0210]

We are customers @Andreea2020 so no one will call you. You'll have to call Sky and confirm the reason for it being returned.