My new sim hasn’t arrived

[Lou178]

I haven't received my new SIM card, however I keep getting emails telling me to activate it, please can you help? 

[caesarome]

@Lou178 

As we are custometrs here who help each other all we can suggest is if it has been a little while since this was ordered then to order the sim again by selecting the data plan for it. Also make sure your address is correct on your account:

https://www.sky.com/shop/mobile/plans

Should you end up with two then make sure you only activate one of them so the other is cancelled.

[lettice]

@Lou178 

As mentioned in the order email and track your order, if your sim has not arrived within 5 or 6 days of ordering, you will need to call Sky, for a replacement sim.

In the Sky help article below, click on 'No ai still need help' for messaging and call numbers to contact Sky;

https://www.sky.com/help/sky-mobile/delivery-returns-and-repairs/delivery/articles/delivery-sky-mobi...