29 Jun 2024 12:46 PM
Wanted to move from my old mobile provider to Sky. Got a new Sky SIM and had my PAC number ready.
However, the Sky SI activation/PAC failed. The error is:
Sorry, we can't activate your SIM at the moment
Please re-submit your SIM activation request and any requests to transfer your number and/or cancel services with your old provider.
29 Jun 2024 12:49 PM
Posted by a Superuser, not a Sky employee. Find out moreYou are going to have to use another phone to call Sky to ask them to processe the sim activation and pac code.
150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:
When you do call say nothing when the bot speaks to you about what your call is about as it should then route you to somebody.
29 Jun 2024 03:32 PM
still battling to get through to an agent to speak to, couldn't get pass the bot
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 90 minutes
New Discussion