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Discussion topic: My new sim activation failed cannot Port my Number

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This message was authored by jumver This message was authored by: jumver

My new sim activation failed cannot Port my Number

Wanted to move from my old mobile provider to Sky. Got a new Sky SIM and had my PAC number ready.

However, the Sky SI activation/PAC failed. The error is: 

Sorry, we can't activate your SIM at the moment

Please re-submit your SIM activation request and any requests to transfer your number and/or cancel services with your old provider.

Try again.
Can someone advise on how to solve this? I will try for the next few hours if it keeps failing, I might consider another service provider.
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This message was authored by caesarome This message was authored by: caesarome

Re: My new sim activation failed cannot Port my Number

Posted by a Superuser, not a Sky employee. Find out more

You are going to have to use another phone to call Sky to ask them to processe the sim activation and pac code.

 

@jumver 

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:


https://www.sky.com/help/home


When you do call say nothing when the bot speaks to you about what your call is about as it should then route you to somebody.

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jumver
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This message was authored by jumver This message was authored by: jumver

Re: My new sim activation failed cannot Port my Number

still battling to get through to  an agent to speak to, couldn't get pass the bot

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