My delivery address doesn’t match where I live

[Andy8865]

So I completed a house move with sky last year, all went semi well, however I am trying to place an order for a sim deal and the credit check info is wrong on my account for where I live, the account address and my profile address is correct but the order processing page is my old one and it won't give me any option to tell them it's wrong.... how can the system for the same company think I live at two different addresses.....

[caesarome]

@Andy8865 

If your address is correct on your account then you will need to call Sky about this so they can check your address on their system and they should also be able to place the order for you.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.

[Andy8865]

Hi,

thanks for taking the time to answer, so I rang them and they noticed the error, tried to place the order for me and then had the same issue where it was coming up with the wrong address and they couldn't get past it or figure out why...... 

think it's been kicked to some back ground team to sort it out