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Discussion topic: My contrat ended on the 20th of November 2024and they are still charging me

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Message posted on ‎29 Nov 2024 09:01 PM

My contrat ended on the 20th of November 2024and they are still charging me

My contrat ended on the 20th of November 2024 and they are still charging me. I have canceled my direct debit and I am getting messages that I will be charged £5 extral if I don't pay. 

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Avatar for 63johnw
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This message was authored by: 63johnw

Message posted on ‎29 Nov 2024 09:05 PM - last edited: ‎29 Nov 2024 09:05 PM

Re: My contrat ended on the 20th of November 2024and they are still charging me

Posted by a Superuser, not a Sky employee. Find out more

Hi @Lipzy123  as we are fellow customers we can only guess from the information provided. What do your future bills show ? Are you sure your contract finished as swap 24 is actually a 36 month contract ? You still need to pay for your monthly plan ? 

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Message posted on ‎29 Nov 2024 10:09 PM

Re: My contrat ended on the 20th of November 2024and they are still charging me

Posted by a Superuser, not a Sky employee. Find out more
@Lipzy123 wrote:

My contrat ended on the 20th of November 2024 and they are still charging me.

@Lipzy123 

If the sim contract is for 12 months and only ends when you have given notice to cancel so have you done this ?

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