My bill

[Gbizzarro]

I have paid £77 and £35 so why does it say I still owe money when I paid it and have the bank payment on my online bank 

[Daniel0210]

@Gbizzarro 

How did you make this payment? Did you make an unnecessary manual payment which may have gone as a credit towards next months bill? 

[Gbizzarro]

I made it manually yeah I thought it was going off my payment I owe 

[Daniel0210]

@Gbizzarro 
The T's and C's state you should have a direct debit or continuous card payment method set up. You therefore never need to make a manual payment.

Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 WORKING days) through the Community Messaging Team on here. Let us know on this thread if you want to do that having confirmed it’s now showing as a credit.

[caesarome]

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@Gbizzarro wrote:

I thought it was going off my payment I owe 

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@Gbizzarro 

Do you mean you were trying to make a payment towards what you owe against your credit agreement ?