My bill came out today instead of on my due date, anyone kno2 why?

[Libbyyy05]

My bill came out on may 23rd 2023 however I recently spoke to a sky worker who said my next bill was due to come out on June 1st. I don't understand what happened

[PandJ2020]

Any clues?  New customer, changed payment dates?

[Libbyyy05]

I'm a new customer but this is my second payment and I haven't changed the date yet. 

[PandJ2020]

Does this help?

Here's how your first couple of bills will work.

Your first bill

You start paying for Sky Mobile from the date you activate your SIM. We’ll take your first payment 3 days after that (or up to 13 days after that if you're paying by Direct Debit) and it covers your first month. For example:

• Your SIM is activated on 4 July, payment is taken on 7 July (or 17 July if you're paying by Direct Debit) and covers the period from 4 July – 3 August.

If you activated on the 29th, 30th or 31st of the month, your first bill might be lower as it will cover less than a full month.

Your second bill

We’ll take your second payment on your payment due date. This is 3 days after the date of the month you first activated your SIM, as long as you haven't changed your payment due date after your first bill.

Because you pay a month in advance, your second bill covers next month in advance. Using the example from the first bill:

• Your second payment would be taken on 7 August and covers the period from 4 August – 3 September.

[caesarome]

What does your online bill show here:

https://www.sky.com/manage/bill/

What date was your first payment taken on ?