@K4
If you have failed the credit check then this will be something you need to look into yourself. You could sign up on a free months trial at somewhere like Experian which will give you access to your credit record. If you do this remember to cancel before the free month finishes.
If this is the case then any upfront charges that you have paid should be refunded within about 14 days.
You might want to have a read of this:
https://www.sky.com/help/articles/sky-credit-builder
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